Next Service Smart℠ Saturday: April 18th!


Professional Auto Care Since 1983

Tradition

In The Beginning...

In The Beginning...

Our principles have remained the same. We feel we have a fiduciary duty to advise our clients honestly and offer services at a fair price for quality labor and parts while providing an environment for teammates to thrive and accomplish their professional goals. 

Professional Auto Care was started by a husband and wife team back in 1983.  Everardo and Claudia are still involved with the operation of the business. Karolena, Everardo and Claudia's daughter, runs the shop day-to-day.  

In The Beginning...

In The Beginning...

In The Beginning...

The philosophy has stood the test of time.  

By developing an honest relationship with our clients we can better understand their needs and advise them accordingly.


Other shops have come and gone but the systems developed at Professional Auto Care are as applicable today as their original iterations were back in April of 1983. 


While other shops focus on repairs, we always have focused on THE CLIENT AND MAINTENANCE

...Still Running

In The Beginning...

...Still Running

Our primary purpose is to help people understand and take care of their car by giving them all the information and options needed to make an appropriate decision fitting their needs through the Service Smart℠ program. 


Founder and co-creator of our system grew up on a farm and understood when you take care of something it will last and if you don't , you may have a bad season. The same principle applies to cars! Take care of your car and it will take care of you!  

Check us out!

A brief video about us! 

Get ready to be blown away by our commitment to excellence, organization skills, and superior workmanship with our ASE Blue Seal Recognized Team! 

Sign up for Service Smart℠ and you won't believe how easy, transparent, and affordable auto repair is!  Our goal is for you have all the information required to make the decision that is right for you and your family. 

Meet the Founders

Everardo and Claudia Serratos

Everardo's love for cars has been with him ever since he was a child. With some pals, he built his first car at age fifteen and they raced another team from a rival school. He attended and completed automotive technical school before moving to the United States. When Everardo first came over to the States he began working on Rolls-Royce and other high end luxury vehicles by day and attending the University of Houston by night seeking a degree in computer science. When the opportunity to own his own shop arose, he took a leap with his wife, and they became business owners.


Claudia's involvement with the automotive industry began when she was a child as well. Her father owned a successful parts store in Argentina. When she was young, she would often sort and pull various items or work the register (even before she could count!). When Claudia first came to the States, she was involved in Hotel Management, but when presented with a chance of becoming a business owner and specifically starting an automotive garage with her husband, she seized it. 


The husband and wife team started Professional Auto Care back in 1983 and they continue to have a strongly felt presence in the day-to-day operations of the company. The duo has always felt that family is important and so they involved their children in the business.

Everardo and Claudia's 37th Wedding Anniversary.

Everardo and Claudia's 37th Wedding Anniversary. 

Meet Karolena Serratos

2nd Generation and Leading the Future

Karolena Serratos has been at her parents' side since she was a child at the shop. Though she does much more nowadays than handing her father tools, the passion for the business her parents instilled in her has not changed. She is eager to challenge the service industry to create a standard for transparent service.  You can learn more about Karolena and her mission by visiting www.maintenanceisamust.com


Upon graduating St. Agnes Academy in 2007, she attended the University of Houston, Bauer College of Business. She received her bachelors' in business administration, double majoring in Entrepreneurship and Supply Chain Management with certificates in Logistics and Process Management.  Karolena is an ASE Certified Service Consultant, ASE Certified G1 Maintenance and Light Repair Technician, licensed State Inspector, served as a member of the AAA Approved Repair Advisory Committee of Texas & New Mexico (AARAC), ASA (Automotive Service Association) board member (2011- 2016), ASA President Elect 2012-2013, and two time ASA Houston Chapter President 2014-2016. She's also a frequent guest on a couple local radio shows! Visit her blog for upcoming dates! In her community she served as a member of the St. Agnes Academy Young Professionals Board Member 2012- 2016. As well as her passion for the City of Sugar Land; member of the City Manager's Multi-Cultural Advisory Team, Member of the City of Sugar Land's Land Use Advisory Committee, Sugar Land 101 graduate and Sugar Land Citizen Police Academy graduate. 

Karolena Serratos, SW Houston auto repair shop owner.

Karolena Serratos, SW Houston auto repair shop owner.

About Professional Auto Care

There is no such thing as over-night success

Our automotive repair shop has undergone many changes since the 1980s. When we first opened in 1983, the shop was half the size of today’s main building at 9916. Even this expansion proved insufficient so in the mid 90’s we purchased the lot of land across the street (9913) and constructed a much larger building – more than double 9916’s size! With all the space, we were able to store parts elsewhere and turn the parts room into an open concept office for our service consultants and writers.

In the early 2000’s, a concrete parking lot was poured down as more and easier client parking became necessary. When the concrete had just been poured, Karolena and Kimberly signed their names and pressed their hands into it. You can see their handprints and names on your way to our 9913 waiting room. The waiting room was built in 2007 and gave our clients much more space to relax and do what they needed while waiting for their vehicle to be maintained or repaired. Around 2012, we moved our inventory into two large containers. The containers have proved most useful because different manufacturers have begun to require specific fluids in recent years.


Fast forward a few years and we have three maintenance bays, one alignment bay, two dedicated Service Smart℠ check out bays, one dedicated inspection bay, two minor repair bays, five major repair bays, and two detailing bays, and a super comfy waiting room for clients.

Serratos Family owns Professional Auto Care since 1983.

The Serratos Family has owned Professional Auto Care since 1983.

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Quick Guide to PAC

Vehicles We Service

Asian MANUFACTURES

Select euro manufactures

domestic MANUFACTURES

Acura

Genesis

Honda

Hyundai

Infiniti

Kia

Lexus

Mitsubishi

Nissan

Scion

Subaru

Toyota

domestic MANUFACTURES

Select euro manufactures

domestic MANUFACTURES

Buick

Cadillac

Chevrolet

Chrysler

Dodge

Ford

GM

GMC

HUMMER

Jeep

Lincoln

Select euro manufactures

Select euro manufactures

Select euro manufactures

BMW

Land Rover

Mini

Range Rover

Volkswagen

What People Say About Us

February 2020

" Good for now ... Thanks!"

Jeffrey owner of 2013 Honda Pilot


"The car is running great!"

Heather owner of 2008 Scion xB


"The Jeep seems to be driving well with a 2+ miles/gal improvement, as well."

Ted owner of 2004 Jeep Grand Cherokee


"You were awesome. Thanks for always checking on me and making sure I was informed. Made a normally boring experience much better! Look forward to seeing you and your dad again. Hope you have a great day!"

Darren owner of 2010 Jeep Compass


"Runs like new! Thanks a bunch."

Carrie Ann owner of 2016 Nissan Altima


"Everything seems to be back to normal. I'll bring the vehicle in sometime in March to check the oil levels again and hopefully if everything is good continue on trucking. Eventually though I would like to fix those issues."

Jeff owner of 2012 Ford Fusion


"Car is doing fine. I feel a difference with the brakes, more responsive since servicing them."

Cora owner of 2010 Ford Focus


"The car is perfect. I feel and notice a big difference. Even the mpg is increasing, too! I drove out of town and noticed the increase and now even with city driving it's still going up. Great job!"

Maria owner of 2015 Subaru Forester


"The car is all good."

Layton owner of 2004 Chevrolet Malibu


"Doing good! Appreciate the good work, but the excellent customer service even more!"

Jess owner of 2008 Honda Odyssey


"AC feels so good! Really cold."

Lisa owner of 2011 Chevrolet Traverse


"The car is doing really good. I feel a big difference when driving - more power. Really enjoyed chatting with the staff and sharing concerns with Miguel and Mr. Serratos. You guys are great!"

Kristina owner of 2013 Mazda 3

January 2020

"Everything is great!"

Misty owner of 2015 Toyota Camry


"Thanks for the follow up. You're very good about that! Truck and brakes are running well. Drove it to my folks home and back no problems. Have a great day."

Daniel owner of 2017 Toyota Tundra


"Runs great! I can definitely notice the improvement in the car's pick-up and acceleration that cleaning the ignition system made - big difference."

Ted owner of 2008 Honda CR-V


"The car is running great, no problems so far. I appreciate everything y'all done."

Armando owner of 2009 Ford Focus


"My Taurus is running perfectly! I appreciate the hard work you and your entire crew put into maintaining such a high level of professionalism. You definitely have a customer for life!"

Jeff owner of 2006 Ford Taurus


"Thanks for checking in on how things are going with the car. All is well! We have been driving it and have not encountered any issues. Thank you for checking up on us. Have a great week"

Angel owner of 2015 Nissan Pathfinder

December 2019

"Everything with the car is well."

Tariq owner of 2011 Toyota FJ Cruiser


"Worked out great, thx"

Glyn owner of 1998 Mercury Grand Marquis


"You and your team always do an awesome job on keeping our vehicles in shape to travel the highways without incident. We appreciate your careful inspections of all parts."

Janice owner of 2016 Toyota Highlander


"It's running great to my chagrin and to Scot's Delight!"

Cristina owner of 2011 Nissan Quest


"Thanks for being awesome!"

Jeffrey owner of 2006 Honda Ridgeline


"Everything is great."

Kali of 2013 Honda Accord


"Thanks for the follow up on the check engine light on the truck. So far, so good! I have driven the truck pretty much these last few days and the check engine light has NOT come on. It is driving well with no problems. Thank you very much for taking care of our vehicles."

Angel owner of 2008 Chevrolet Silverado


"The car is running like a dream."

Katherine owner of 2013 Mini Cooper


"Saturday service was perfect"

Daniel owner of 2009 Infiniti G37

November 2019

"Nissan seems to be OK. Best Thanksgiving wishes to the PAC staff."

Al owner of 2004 Nissan Quest


"The Jeep is running great and Claudette is very pleased with it."

Quincy owner of 2008 Jeep Grand Cherokee


"Excellent paint job! Did not take her through the wash yet, lol Thanks, Karolena, PAC have a great day, and enjoy the holidays!"

Dumasi owner of 2004 Acura MDX


"Thanks for checking in. The Suburban is doing great. Running very well I might add. Y'all do such great work!!! Have a great weekend!!"

Quincy owner of 2004 Chevrolet Suburban


"She's doing great and getting ready to return for the shocks and heater repair."
Heather owner of 2008 Scion xB


"Hello and thanks for touching base. The Ford Fusion runs great since the repairs. We drove it to my brother's wedding last Saturday. [...]the car drives nicely."

Jeff owner of 2012 Ford Fusion


"Van is great! Thank you!"

Cristina owner of 2011 Nissan Quest


"I notice a BIG difference since bringing my car to you and your team for service ... It drives GREAT!"

Jeff owner of 2012 Honda Pilot 

October 2019

"Thank you so very much for all your assistance. Looking forward to another 300,000 miles on this car. hehe."

Logan owner of 2013 Volkswagen Jetta

"We want to thank you for the wonderful service you have provided us with over the past 15+ years."

​Kathy owner of 2005 Chevrolet Trailblazer

"The truck has been running great. Your mechanics did a great job, and all the ladies at the front desk were very professional. I was impressed by your customer care."

Peter owner of 2004 Ford Ranger

"The Acura is doing great, thank you and your staff for always doing a great job! Thanks!"

Michele owner of 2007 Acura MDX


"Thank you so much for the follow-up! Everything is going well with the vehicle. Thank you so much for the wonderful work you all performed on the vehicle and getting it back on the road."

Tanikka owner of 2017 Hyundai Elantra


"The car has been running great as far as I can tell. Thank you for reaching out! I just gave you guys a 5-star review."
David owner of 2008 Toyota Matrix


"Quest is doing great!"

Scot owner of 2011 Nissan Quest

"The car is working great. Thanks for the always awesome work and costumer service."

Andres owner of 2009 Nissan Versa


"[The win]dow has been working great...Another excellent job by Professional Auto Care."

Peter owner of 2004 Ford Ranger

"The car is working just fine. Thanks for following up with me. Have a great day!"

Mary owner of 2008 Toyota Camry


​"The Jeep is doing great the water temp needle never moves! Good job. And not one issue with the injector."

John owner of 2004 Jeep Grand Cherokee

September 2019

"I just want to say Professional Auto Care does supreme auto repair and guarantees their work up to a year. I have had no problems with their repairs. Other auto repair shops have worked on my car and the problem(s) was never fixed. I took my car to Professional Auto Care and they were able to find the problem(s) and correct them. I will not use any other auto repair shop but Professional Auto Care from now on. Professional Auto Care does professional and precise work that is guaranteed."

Marceal owner of 1991 Ford Tempo

"We had a very successful weekend with the truck and towing. No issues! now it seems like the truck and towing go together perfectly. You all did a great job! A great big Thanks to all of you!!

Angel owner of 2008 Chevrolet Silverado

"I come [to Houston] every 1,000 miles every 3 months for medical care. I could have my routine maintenance done at home, but I prefer to return to PAC as I know they will not try to sell me an unneeded repair or maintenance. They have my car's record of maintenance as well as future anticipated needs on their computer and we discuss what needs work now, and what can wait."

Marianne owner of 2013 Chrysler Town + Country 


"Wonderful! Very female forward which is a nice change to the norm. The level of professionalism is very high as well as the attention to detail. I love the detailed reports with pictures. By the time I'm done reviewing the materials for each issue I feel as though I have a full scope of the work and that it's rational and supported by evidence. I've never had that feeling in a shop and it's very nice when you're handing over significant money. I think I've taken my car there 4 times and 3 of the times they washed and vacuumed the inside of my car without me having to ask, just as a courtesy. A very nice touch in addition to their amazing waiting room, free WiFi, etc. I also enjoy being able to see the parts that were replaced after each round of work so it all comes together visually what was needed and done. I won't be going anywhere else for a long, long time!

Andrew owner of 2009 Honda Odyssey

"Very good job!"

James owner of 2011 Land Rover Range Rover


"Exceedingly well. The people I have worked with at PAC are scrupulous and charge fair prices. They go the extra mile to make sure that you understand and are satisfied with the process. The shop is open and tidy and you get the sense that there is nothing to hide -- they just do good work."

Michael owner of 2006 Ford Fusion


"They found an obscure problem with the brakes that could have cost us a repair on the road. That's why we use PAC. They're reasonable, honest, terrific communicators (hats off to Karolena!) and they really know their stuff."

Sue owner of 2005 Chrysler Town + Country


"Great as usual. Very friendly staff and technicians. Explained everything clearly what was done to my truck. They did the oil change in a timely manner. I take both my vehicles there and would recommend to everyone."

Daniel owner of 2012 Toyota Tundra


"Everything is working fine at the moment. Thanks for the follow up!"

Rae Ann owner of 2002 Infiniti G20


"Everything is great as usual. :D Thank you!"

Misty owner of 2015 Toyota Camry


"The Mrs. is thrilled with her new black bumper. She's even managed to scrape it on a steep driveway rise,and it still survived!" 

Allen owner of 2004 Nissan Quest


"This pic of what's growing in the sample of fluid from my ac is simply gross. I was sure there was something wrong. You can use it for your records. My ac doesn't smell anymore. I'm happy I did clean it!"
Iwona owner of 2016 Mercedes C300


"Minivan is great!"

Cristina owner of 2011 Nissan Quest

August 2019

"So far so good. Appreciate you checking on my 10 yr old baby...1 person 1 vehicle!!! (Just needs a paint job lol)"

Geoffrey owner of 2009 Mitsubishi Lancer

"Things are great, Karolena -- thank you for all your help...drove back to Austin very happy."

Keith owner of 2008 Honda Civic


"Wonderful business. Very professional, knowledgeable, and pleasant. I trust them completely! Just keep up the good work!"
Pam owner of 2015 Subaru Forester


"Service was excellent."

Damien owner of 2010 Buick Lucerne 


"It appears to be doing well. I will bring it by for the follow-up. Thanks."
Ted owner of 2008 Honda CR-V


"Everything is great! Thank you, Karolena!!"

Matthew owner of 2014 Kia Cadenza 

"The car is working great!"

Heather owner of 2008 Scion xB

"Everything is good to go with the Kia."

Marc owner of 2013 Kia Sorento


"All is well with the car."

John owner of 2016 Hyundai Elantra


"The truck is doing great."

Jim owner of 2014 Toyota Tundra


"The car is great!"

Nguyet owner of 2017 Acura RDX

July 2019

"Great reports. The great reviews are out there for a reason. 8 years, and I've never had a hint of a problem."
Anonymous


"Outstanding professionalism. I made it to El Paso in great shape. No problems."

Dan owner of 2011 Ford Escape


"Karolena was super at explaining. The top rated auto repair and I've been coming for over 20 years."

Jim owner of 2014 Toyota Tundra


"Conveniently located and good service. VERY PLEASED."

Eligha owner of 2010 Ford F150


"Professional Services!"

Leah owner of 2010 Acura RDX


"You are dependable, honest, reliable, and efficient."

Kelly owner of 2016 Chevrolet Traverse

"The Sequoia is doing great. The brakes felt perfect, no more shaking. I thought the steering felt fine before bringing the vehicle in, but after you guys replaced the bushings, I was impressed at how much better it responded. The car felt brand new, which was a pleasant surprise. The car has been sold and I am happy knowing the car is good to go for the new owners. I gave them the receipts of all the work done and told them if anything comes up to give you guys a call. Thanks again for everything."

Brian owner of 2007 Toyota Sequoia

"The truck is doing much better...I think the additive has helped too, avg. mpg is improving daily!"

John owner of 2008 Ford F250

"AC is doing really well. Very cool. Will call for checkup."

Kelly owner of 2016 Chevrolet Traverse

​"The Mazda feels great! I haven't seen any further leaks and something was vibrating but y'all fixed that, too so I am a happy camper. I have decided on a 2019 Subaru Forester Sport -- probably gonna complete the purchase today. Thank you for helping me out with the discussion. I really appreciate how straightforward and approachable you and your staff are with advice, repairs and everything. Normally in mechanic shops there seems to be layers of BS and y'all don't have any of that. Thanks for your professional friendly service. We will be back for sure."

Ryan owner of 2016 Mazda 6

"The truck is driving great!"

Heather owner of 1998 Dodge Dakota


"Car is running great. As always, y'all took great care of it. Thank you."
Shay owner of 2002 Nissan Sentra 

"The car seems to be doing great. The car hasn't driven this smoothly in years!"

Julie owner of 2006 Ford Fusion


"My car has been running smoothly and I think you guys did a great job on my vehicle."

Heath owner of 2013 Nissan Altima 

"The Jeep is doing fine. I don't what you did, but the check engine light has not come on since the last repair -- not related but something changed, I think. The Honda A/C seems to be cooling ok. Will check back in 2 weeks."

Ted owner of 2008 Honda CR-V and 2004 Jeep Grand Cherokee


"Thanks for checking in! Everything is going great."

Dan owner of 2011 Ford Escape

June 2019

"Just wanted to reach out and thank you for the work y'all did on my car! It got done so fast and I appreciate how thorough you guys are! Appreciate you lots and will be back again soon to do the A/C. Best!"
Trenton owner of 2009 Toyota Camry

"[I chose PAC because it was] honestly one of the first Google search results I had. [Suggestions for improving the PAC Client Experience?] None as of now, truthfully."
Freddy owner of 2007 Toyota Yaris

"[I] LOVE the reports."
Nguyet owner of 2017 Acura RDX

"I was called instead [of being sent a service visit report] and really appreciated it. [In a word, why do you choose PAC?] Trustworthy."

Carole owner of 2000 Buick LeSabre


"The report was very clear. Excellent service!"

Judith owner of 2011 Buick Regal


"Karolena never makes me feel stupid! She is patient with me and hears all my concerns and then address them. I love the way I'm treated by her and by the office staff: Laura and Ms. Franklin. I also love how my van, "Cindy," comes back to me better than ever each time I leave her with you! I feel like you even wash her and/or vacuum her a bit! I feel valued here. The waiting room in the building across the street was so great this time!! It's great every time, but this time, my eight year old (who LOVES the car rug and the car models) and I noticed not only were there drinks in the fridge, but there were snacks for us, too! LOVE that." 

Shanna owner of 2011 Dodge Caravan


"Upfront, knowledgeable, courteous, reasonably priced." 

Derek owner of 2015 Dodge Ram 2500 HD

May 2019

“The car drove great on the trip up here.”
Virginia owner of 2013 Chevrolet Captiva

“So far so good. The brakes are doing fine, and I can certainly tell the difference.”
James owner of 2011 Land Rover Range Rover

“So far everything is going great -- Thank you!”
Edith owner of 2011 Buick Regal

“The car is running fine. Thank you for everything.”
Corey owner of 2013 Mini Cooper

“Our van is great. Definitely needed the work done and you knew just what was needed.”
Christina owner of 2012 Honda Odyssey

“The car is running fine. Thank you for continuing to check on the control arm.”
Gloria owner of 2005 Lexus RX330

“The van seems happy to me, which means I’m happy, too. We’ll definitely come by for a fluid check before we leave town.”
Sue owner of 2005 Chrysler Town + Country

“The vehicle is running fine.”
Arthur owner of 2009 Ford Crown Victoria

“The car is running fine. No issues with the alternator. Thank you.”
Mario owner of 2003 Honda Pilot

“Yeti says <vroom vroom> meaning all is okay with the brake lights.”
Johannes owner of 2006 Jeep Liberty

“Everything is great with the car! I love NOT worrying about my car.”

Nguyet owner of 2017 Acura RDX

"We had the best working relationship experiences!"

Manwai owner of 2016 Subaru Outback

April 2019

“Lincoln (actually both cars) drove perfectly to ferry family and luggage to and from East Texas, and airport. Your attention to detail and quality is always reassuring, especially on road trips.”
Michele owner of 2007 Lincoln Town Car

“Everything is going ok.”
Edith owner of 2011 Buick Regal

“No issues at all, she is going great.”
Misty owner of 2018 Ford F150

“All is great!”
Melissa owner of 2012 Dodge Challenger 

March 2019

"I decided to buy a new car. My parents sold the car. Thank you so much for your help and advice. I just didn’t want to pour anymore money into getting the car fixed. I will definitely use you all again. You all are very professional and helpful. Thank you!"

Kayla owner of 2011 Nissan Altima

"I like your service visit report(s). PAC has excellent service."
Edith owner of 2011 Buick Regal

"Service report easy to understand. Excellently trained technicians, ASE certifications, also has a wonderful staff."
Thomas owner of 2004 Acura MDX

"PAC is a definite yes."
Fiona owner of 2005 Toyota Corolla

"I liked the service visit report. I love the whole team, you are treated like family at PAC."
Sandra owner of 2003 Ford Focus

"Super friendly, professional, and go the extra mile. Thanks for the wash!"
Charles owner of 2014 Ford F150

"Good customer service, honest people who care, and know what they are talking about. One suggestion -- I need a location closer to my home, please!"
Austin owner of 2011 Honda Odyssey

"Professionalism and, to be honest, convenience :-) No suggestions -- I love it as is! :-)"

Chris owner of 1981 Porsche 911

"I enjoy working on my car a bit myself from time to time. I find the Service Smart check ups are a great way to have certified professionals take a second look at everything and let me know what I need to consider for the safety and continued reliability of my car. When I need the pros, I feel I can trust Karolena and her team to give me fair prices and do great work. Suggestion: I would like to be able to easily see a service history report. For instance, I don’t remember the last time I had my spark plugs changed. It would be nice to be able to quickly access an electronic document to see when that was."
Michael owner of 2006 Ford Fusion

"The report was easy to understand. ASE certified technicians, excellent customer service. Keep doing a great job!"
Thomas owner of 2004 Acura MDX

"PAC offers excellence. KAROLENA IS OUTSTANDING. Have been going to PAC for over 30 years. Service has never been below Excellent."
Michele owner of 2007 Lincoln Town Car

"Always professional and honest."
Tammi owner of 2006 Toyota Tundra

"They are trustworthy, professional and have by far the best service."
Michael owner of 2013 Hyundai Elantra